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FAQs

Where are you located?

We are located in Downtown Columbia! 2829 Millwood Ave., Columbia, SC, 20205

How do I know if physical therapy is right for me?

Our Doctors of Physical Therapy are experts in movement assessment, diagnosing and treating neuromusculoskeletal disorders, and in determining whether your condition is appropriate for physical therapy intervention or if referral to an appropriate provider is needed.  We undergo extensive training in recognizing signs and symptoms of underlying pathology and regularly work with area internal medicine physicians and other specialists such as orthopedists, rheumatologists, etc to ensure that our patients get the care they need.

If you’re still not sure, give us a call at (803) 851-3506. Our Care Coordinator can discuss your options with you, answer any questions you may have about our practice, or connect you with one of our PT’s to discuss your issue further!

What can I expect from my first physical therapy session?

All of our sessions are one-on-one with a Doctor of Physical Therapy, regardless of your condition or how long you have been coming to see us. 

At your first session, we will prioritize getting to know you and what you have been dealing with. This involves a sit-down discussion with your PT, helping them get all of the information they need prior to a physical exam. The physical examination will be based on your pain and presentation, meaning they will not ask you to do anything that you are uncomfortable with or that you find to be too painful. These tests and movements will help your PT identify the true cause of your pain or condition – we don’t just guess or treat symptoms without a good idea of what is going on! 

By the end of your first session, you and your physical therapist will develop the most effective and efficient plan to treat your issues, including prescription of home exercises if needed, along with a detailed idea of how many PT sessions you may need. If we think you need to speak with another healthcare provider (physician, orthopedist, neurologist, etc) it is our job to let you know.

What sports/activities do you specialize in?

All of our therapists have specific athletic backgrounds and interests of their own. While we are all capable of treating any issue and condition, we can help pair you up with a clinician who has a good idea of your specific needs and activities.

Click here to see a list of Sport Specific Assessments and Training that we offer!

How many sessions will it take to see progress?

With our one-on-one approach, we aim to make significant progress in the first session, regardless of your condition. For very recent pains and minor injuries, we can often help people recover within 1-3 sessions. If there is a serious injury, muscle tear or joint damage, this process can take longer. Regardless of your issue, we will establish the most effective and efficient plan on Day 1!

Do you take insurance? What about self-pay?

We are In-Network with and accept many major health insurance plans, including BCBS, Blue Cross State and Federal, Medcost, Medicare, and Tricare.

We’re committed to providing you with the best care possible in a one on one treatment approach and therefore we’re unable to contract with all insurances. If we’re not in-network with your insurance, we would still love to help you!

We offer affordable self-pay rates to enable this and can also bill your insurance as an out of network provider if you prefer.

How does the billing process work?

When we’re working with you to schedule your first appointment we’ll gather your insurance and billing information. We’ll use this information to generate an estimate of cost for each of your appointments with us that we’ll furnish you with before the time of your initial evaluation.

After each visit with one of our providers, we will submit our evaluation and treatment charges to your insurance company on your behalf. Following submission we communicate with each insurance company regarding each patient’s specific benefits. We strive to accurately estimate what each patient’s out of pocket expense will be per visit, but it does vary slightly according to what treatments are performed at each visit. Please note that the estimated payment is due at the time of service and any remaining balance or credit will be handled on a continuous basis by our billing department.

Do I need to get a referral prior to my first appointment?

Only if you are covered by Medicare or Tricare. Medicare and Tricare require a physician’s referral to PT prior to your first visit. 

If you are covered under other health insurances, or if you are using our Self-Pay option, we can work with you without a referral for up to 30 Days after our first visit (this is known as “Direct Access”). After this 30 day period, we will need a physician’s referral to continue.

Does physical therapy hurt?

Physical therapy can be something new and scary for some people, but we make it a priority to minimize any discomfort as much as possible. Contrary to popular belief, physical therapy does not always HAVE to hurt. We are not big fans of the saying “No Pain, No Gain” (sometimes it applies, but not always)! There is almost always a way to make your rehab comfortable and even enjoyable, all while making more progress than you ever thought possible.

Do you help patients after surgery?

We can help people after all kinds of surgery, from Low Back and Neck Surgeries, to Rotator Cuff Repairs, Total Knee Replacements and more. Regardless of who performs your surgery, you always have a choice in where you do your rehab.

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